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PRIVACY POLICY

Privacy Policy

Last updated: 13 August 2026

Learn Self Publishing is committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we may share it with, and the choices and rights you have when you visit our website, join our mailing list, purchase a course, attend an event or writers’ retreat, join our community, contact us or otherwise interact with Learn Self Publishing.

1. Who we are

Learn Self Publishing is operated by The Self Publishing Formula Limited, a company registered in England and Wales.

Company name: The Self Publishing Formula Limited
Trading as: Learn Self Publishing
Company number: 09710468
Registered office: Windover House, St. Ann Street, Salisbury, SP1 2DR
Email: support@learnselfpublishing.com

For data protection purposes, The Self Publishing Formula Limited is the controller of the personal information covered by this Privacy Policy.

If you have any questions about this policy or how we use your personal information, please contact us using the email address above.

2. Information we collect

The information we collect depends on how you interact with us.

Information you give us

This may include your:

  • Name and email address.

  • Postal address, country and contact details where required.

  • Account or course login information.

  • Details of courses, events, retreats or other products you have purchased.

  • Billing and transaction information.

  • Marketing and communication preferences.

  • Information you provide when contacting our support team.

  • Responses to surveys, questionnaires or feedback requests.

  • Information submitted when registering for a webinar, live show, retreat or other event.

  • Information you choose to provide through our author community or other online groups.

If you attend an event or writers’ retreat, you may choose to give us additional information relating to accessibility requirements, dietary requirements, allergies or other needs so that we can make appropriate arrangements for you. We will only use this type of information for the purpose for which you provided it and will obtain any additional consent required by law.

We do not normally receive or store your full payment card details. Payments are generally processed by third-party payment providers.

Information we collect automatically

When you visit our website or use our online services, certain technical information may be collected automatically. This can include:

  • Your IP address.

  • Browser and device type.

  • Operating system.

  • Approximate geographical location.

  • Time zone.

  • Pages viewed and links clicked.

  • How you arrived at our website.

  • How you interact with our website and emails.

  • Cookie identifiers and similar information.

Some of this information is collected through cookies and similar technologies.

3. How we use your information

We may use your personal information to provide the products and services you have requested, including giving you access to courses and digital content, processing purchases, managing event and retreat bookings, providing customer support and administering your account.

We may use your information to send resources you have requested, register you for webinars or events, respond to enquiries and communicate important information about a product, course or event you have purchased.

We use appropriate information to operate, maintain and improve our website, courses, events and services, understand how our audience uses them, troubleshoot technical problems and improve the experience we provide to authors.

We may use transaction and account information to protect our business and customers against fraud, misuse, unauthorised account sharing and security threats.

We may also use information where necessary to comply with our accounting, tax, regulatory or other legal obligations.

4. Our lawful reasons for using your information

Data protection law requires us to have a lawful reason for using personal information. The lawful reason will depend on what we are doing with the information.

Contract

We use personal information where it is necessary to provide something you have purchased or requested from us.

For example, we need your information to process a course purchase, give you course access, manage a live show or writers’ retreat booking, or provide customer support relating to your purchase.

Consent

We rely on your consent where you have actively chosen to receive certain marketing communications, accepted non-essential cookies, or agreed to another particular use of your information.

You can withdraw your consent at any time.

Legitimate interests

We may use personal information where it is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

These interests may include:

  • Operating and improving Learn Self Publishing.

  • Understanding how customers and visitors use our products and services.

  • Protecting our website, courses and community from fraud or misuse.

  • Providing relevant information to existing customers where permitted.

  • Measuring the effectiveness of our business and marketing.

  • Promoting Learn Self Publishing and our products and services.

  • Managing and improving our relationship with customers.

Where we rely on legitimate interests, we consider the impact on your privacy before doing so.

Legal obligations

We may use and retain information where we are required to do so by law, including for tax, accounting, regulatory and legal purposes.

5. Email marketing

If you choose to join the Learn Self Publishing mailing list, we may send you emails about writing, self publishing, book marketing, industry developments, courses, live shows, writers’ retreats, events, offers and other resources we think may interest you.

We may send marketing emails where you have consented to receive them.

In some circumstances, where you have purchased or discussed purchasing a product or service from us, we may send you information about similar products or services where the law allows us to do so and you were given the opportunity to opt out.

Registering for an event, requesting a free resource or contacting us does not by itself mean that we may send you unrelated marketing unless you have agreed to receive it or another lawful basis for doing so applies.

Every marketing email we send contains an unsubscribe link.

You can unsubscribe at any time by using that link or by contacting us at support@learnselfpublishing.com.

If you unsubscribe, we may retain a minimal record of your email address on a suppression list so that we can make sure we do not accidentally send you marketing again.

Operational emails about something you have purchased or registered for are not marketing emails, so you may continue to receive essential service messages even if you unsubscribe from marketing.

6. Advertising and social media

We may advertise Learn Self Publishing through platforms such as social media networks and search engines.

Where permitted by law, we may use information about customers or website visitors to measure advertising, understand our audience, avoid showing certain adverts to existing customers, or reach people who may be interested in Learn Self Publishing.

Where we use an advertising platform to match customer information, information such as an email address may be securely transformed or hashed before being provided to that platform.

We do not receive access to your private social media account information simply because an advertising platform matches you to an audience.

You can object to the use of your personal information for direct marketing by contacting us. You can also manage advertising preferences through the settings provided by the relevant advertising platform.

7. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. Other cookies may help us understand how visitors use the site, remember preferences, measure the effectiveness of our marketing or provide relevant advertising.

Where required, non-essential cookies will not be used until you have given your consent.

You can accept, reject or change your cookie preferences through the cookie controls provided on our website.

For more detailed information about the cookies we use, please see our Cookie Policy.

8. Courses, accounts and community areas

If you purchase one of our courses or create an account, we use your information to provide and administer your access.

Course platforms may collect information about your progress through course material, such as lessons or modules viewed or completed. We may use this information to provide support, improve our courses and protect against unauthorised account sharing.

If you choose to participate in a Learn Self Publishing community, group, forum or similar service, information you post may be visible to other members of that community. Please take care when choosing what personal information to share publicly or with other members.

9. Live events and writers’ retreats

If you book a Learn Self Publishing live show, event or writers’ retreat, we use your information to administer your booking and communicate with you about the event.

This may include sharing limited information with venues, accommodation providers, catering providers or other suppliers where this is reasonably necessary to provide the event or retreat.

Where events are photographed or recorded, we may use photographs or recordings for coverage of the event or to promote future Learn Self Publishing activities. Where appropriate, information about photography or filming will be provided at the event.

If you have a particular concern about appearing in photographs or recordings, please speak to a member of the team at the event or contact us beforehand.

10. Who we share information with

We do not sell your personal information.

We use trusted companies and service providers to help us run Learn Self Publishing. Depending on how you interact with us, these may include:

  • Website and hosting providers.

  • Course and membership platforms.

  • Email marketing providers.

  • Payment processors.

  • Webinar and video providers.

  • Event venues and retreat suppliers.

  • Customer service and support platforms.

  • Analytics providers.

  • Advertising and social media platforms.

  • IT and security providers.

  • Accountants, lawyers and other professional advisers.

These organisations may process information on our behalf or, in some circumstances, act as separate controllers of information they receive.

We may also disclose information where required by law, to comply with a court order or lawful request, to enforce our legal rights, or where necessary to protect Learn Self Publishing, our customers or others.

11. International transfers

Some of the service providers we use may operate outside the United Kingdom or process information in other countries.

Where personal information is transferred outside the UK, we take reasonable steps to ensure that appropriate protections are in place as required by UK data protection law.

Depending on the country and provider, this may include transferring information to a country covered by UK adequacy regulations or using recognised contractual safeguards or other legally approved mechanisms.

You can contact us if you would like further information about the safeguards used for a particular international transfer.

12. How long we keep your information

We do not keep personal information for longer than we reasonably need it.

The length of time information is retained depends on why it was collected, our relationship with you and any legal obligations that apply.

In general:

  • Marketing subscriber information is kept while you remain subscribed. If you unsubscribe, we may retain limited information on a suppression list so we can honour your request.

  • Customer and account information may be retained while your account or access remains active and afterwards where necessary for support, legal or business purposes.

  • Financial and transaction records are generally retained for the period required for accounting and tax purposes, which may be six years or longer where legally required.

  • Event and retreat information is retained for as long as reasonably necessary to administer the event and deal with any subsequent queries or legal requirements.

  • Support correspondence is retained for a reasonable period according to the nature of the enquiry.

  • Cookie and analytics information is retained in accordance with the settings and retention periods of the relevant services.

When information is no longer required, we will delete it, anonymise it or securely dispose of it.

13. How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, alteration, unauthorised access and disclosure.

These measures may include secure systems, access controls, password protection, encryption where appropriate, secure third-party payment processing and limiting access to personal information to members of our team and service providers who need it.

No website or online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

14. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you.

  • Ask us to correct information that is inaccurate or incomplete.

  • Ask us to delete your information in certain circumstances.

  • Ask us to restrict how we use your information.

  • Object to certain ways in which we use your information.

  • Ask for certain information to be transferred to you or another organisation.

  • Withdraw your consent where we rely on consent.

These rights are not absolute and may apply differently depending on the reason we are processing your information.

To exercise any of these rights, contact us at support@learnselfpublishing.com.

We may need to ask for information to verify your identity before dealing with a request.

15. Your right to object to direct marketing

You have the right to object at any time to the use of your personal information for direct marketing.

If you object, we will stop using your information for direct marketing.

The quickest way to stop receiving marketing emails is to use the unsubscribe link at the bottom of one of our emails.

You can also contact us at support@learnselfpublishing.com.

We may retain your details on a suppression list solely to make sure that your marketing preference continues to be respected.

16. Automated decision-making

We do not intend to make decisions about you based solely on automated processing where those decisions would have a legal or similarly significant effect on you.

We may use automated tools to help with activities such as email delivery, advertising, analytics, fraud prevention and website operation, but these do not normally amount to solely automated significant decision-making.

If this changes, we will update this Privacy Policy and provide any additional information required by law.

17. Children

Learn Self Publishing's products and services are principally intended for adults and people pursuing writing and publishing activities.

We do not knowingly use children's personal information for marketing. If you believe that a child has provided us with personal information in circumstances where they should not have done so, please contact us.

18. Third-party websites and services

Our website, emails, courses and community may contain links to websites or services operated by other organisations.

Those organisations have their own privacy practices and we are not responsible for how they use your information.

We recommend reading the privacy information provided by a third party before providing personal information to them.

19. Complaints

If you are concerned about how we have handled your personal information, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about making a complaint is available from the ICO.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if our services, technology or legal obligations change.

When we update the policy, we will change the "Last updated" date at the top of this page.

If we make a significant change to the way we use personal information, we will take reasonable steps to bring that change to the attention of the people affected where required.

21. Contact us

If you have any questions about this Privacy Policy, would like to exercise one of your data protection rights or would like to object to direct marketing, please contact:

The Self Publishing Formula Limited, trading as Learn Self Publishing
Company number: 09710468
Registered office: Windover House, St. Ann Street, Salisbury, SP1 2DR
Email: support@learnselfpublishing.com

 

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